Privacy policy

PARIS RAW HAIR operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, as a customer, with a personalized shopping experience (hereinafter the “Services”). PARIS RAW HAIR is a Shopify-powered store, which allows us to provide you with the Services.

This Privacy Policy describes how we collect, use, and disclose your personal information when you access or use the Services, make a purchase or other transaction, or otherwise communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing and using our Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and disclosed as described herein.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you or another individual. Personal information does not include anonymized or de-identified information that cannot reasonably be used to identify you.

Depending on how you interact with the Services, your place of residence, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

  • Contact information, including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information, including credit or debit card numbers, bank account information, payment details, transaction details, payment method, and payment confirmations.

  • Account information, including your username, password, security questions, preferences, and settings.

  • Transaction information, including items you view, add to your cart or wishlist, purchase, return, exchange, or cancel, as well as your past transactions.

  • Communications with us, including information you provide when contacting customer service.

  • Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.

  • Usage information, including how and when you access or interact with the Services.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, when you create an account, use the Services, communicate with us, or otherwise provide personal information;

  • Automatically through the Services, including via cookies and similar technologies;

  • From our service providers, when they collect or process information on our behalf;

  • From business partners or other third parties.

How We Use Your Personal Information

We may use your personal information for the following purposes:

Providing, Customizing, and Improving the Services

To fulfill our contract with you, process payments and orders, manage your account, arrange shipping, facilitate returns (where applicable), allow you to post reviews, remember your preferences, and provide personalized product recommendations.

Marketing and Advertising

To send you marketing and promotional communications via email, SMS, or mail, and to display advertisements for our products or services on our website or third-party platforms, based on your interactions with the Services.

Security and Fraud Prevention

To authenticate accounts, ensure secure transactions, detect and prevent fraudulent or illegal activity, and protect our Services. You are responsible for maintaining the confidentiality of your account credentials.

Communication

To respond to inquiries, provide customer support, and manage our business relationship with you.

Legal Compliance

To comply with applicable laws, respond to lawful requests from authorities, enforce our policies, and protect our rights and those of others.

Disclosure of Personal Information

We may disclose your personal information in the following circumstances:

  • With Shopify, service providers, and third parties that provide services on our behalf (e.g., payment processing, shipping, analytics, cloud storage, customer support);

  • With marketing and business partners for advertising and promotional purposes, in accordance with their own privacy policies;

  • When you direct or consent to such disclosure;

  • With affiliates or within our corporate group;

  • In connection with a business transaction (e.g., merger, bankruptcy), legal obligations, or to protect the rights and safety of our Services, users, or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information related to your access and use of the Services in order to provide and improve them. Your information may be shared with Shopify and third parties located in other countries.

Shopify may process your personal information to provide enhanced features and is responsible for handling requests related to such processing. For more information, please review Shopify’s Consumer Privacy Policy at: https://privacy.shopify.com.

Third-Party Websites and Links

The Services may contain links to third-party websites. We are not responsible for the privacy practices or content of such sites. Information shared on public or third-party platforms may be visible to others without restriction.

Children’s Data

The Services are not intended for use by children. We do not knowingly collect personal information from individuals under the age of majority in their jurisdiction. If you believe a child has provided us with personal information, please contact us to request deletion.

Security and Data Retention

No security system is completely secure, and we cannot guarantee absolute security. Personal information is retained only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including:

  • Right of access

  • Right to deletion

  • Right to rectification

  • Right to data portability

  • Right to object to sale or sharing for targeted advertising

  • Communication preferences (opt-out of marketing emails)

If you are located in the UK or EEA, you may also have the right to restrict processing or withdraw consent.

Requests may be submitted via the Services or by contacting us directly. We may verify your identity before processing requests.

Complaints

If you have concerns about our handling of personal information, please contact us. You may also lodge a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred, stored, and processed outside your country of residence. Where required, we rely on approved legal transfer mechanisms.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

Contact

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

📧 Email: support@parisrawhair.com
📞 Phone: +33 1 85 52 00 64
📍 Address: Rue Raoul Dautry, Rennes, 35000, France

For the purposes of applicable data protection laws, PARIS RAW HAIR is the data controller of your personal information.